Shipping

At ADCO, we strive to provide you with the best, most reliable and quickest service possible. Our new free and low-cost shipping options offer just that! 

FREE SHIPPING is available on all orders over $5! This includes thousands of in-stock products. Your order will ship using USPS, UPS or FedEx depending on the size and destination. All in-stock orders received by 5pm EST will ship same-day. 

ADCO now offers the capacity to upgrade to 2nd Day Air or Overnight Delivery. These options will be displayed during the checkout process if they are available at your destination address. 

Alaska, Puerto Rico, Hawaii and other US Territories: While your order will not qualify for free shipping, we offer competitive rates on all orders. You will see all available options during the checkout process. If you have questions, please call us at 800-726-0851. 

Shipping Times:

We do our best to ship all orders the day they are received, up to 5pm EST. If your order is placed after 5pm EST, we will ship your order the following business day. Our warehouse processes orders Monday through Friday, and you will receive an email copy of your order and the tracking information once your order has been shipped. PLEASE NOTE - if you place an order with expedited delivery (2nd Day Air or Overnight shipping) after 5pm EST on Friday, your order will not ship out until the following Monday.

International Orders

At this time, our website will not accept international orders. However, if you wish to have an order shipped to Canada, please contact us by calling 800-726-0851 and we will gladly assist you with your order over the phone.

Backorders

Merchandise that is out of stock will be backordered. We will contact you in the event of a backordered item on your order and will attempt to complete your order as quickly as possible.

Tracking Number and Delivery

We will process and ship all in-stock merchandise as quickly as possible. Our warehouse is located in Colorado, and depending on your location it may take up to 10 days for the delivery of your order (please refer to the UPS transit time map below). A tracking number will be provided to you via email once your order has been shipped. If you do not have an email address and wish to know the status of your order, please feel free to contact us at 800-726-0851.

Damaged Merchandise

If any merchandise is received that has been damaged in shipping, please do the following:

  1. Keep all packaging material in the same condition as it is received. Claims cannot be made if packaging materials are missing.
    2. Report the damage immediately to the carrier (UPS or USPS)
    3. Do not ship the package back to ADCO Hearing Products; wait for the carrier to inspect and pick up the package.
    4. Call customer service at 800-726-0851 to report the damage so that we can process a replacement order.

Defective Merchandise

When merchandise is defective in some way, please call ADCO Customer Service at 800-726-0851 or 303-794-3928 for instructions on returning it for replacement. Replacements can be made only if the defective merchandise is returned to ADCO Hearing Products within 30 days of the original order. Please see our Returns and Exchanges page for more information.